Terms and Conditions

Clean&Safe lable is only mentioned for our office located at Avenida Tomás Cabreira, Edifício casa da praia Loja 18.

• APARTMENTS

All the apartments mentioned on our website are not Alltravel’s property, these are owned by persons who have a contract with Alltravel and Alltravel is responsible for the managment.

Al the Fotos of the apartment were taken by Alltravel and have all rights reserved.

For the apartments the guest must:

-Not allowed:

Hold parties inside the property
Pets
Smoking inside the accommodation and letting the smell enter
If there are more people than initially confirmed, there will be a fine equal to the deposit amount.
The tenant cannot, under any circumstances, make a copy of the keys
-The Guest must:

Maintain a house in perfect condition during the period agreed between both parties.
Use available comfort resources (heating, air conditioning, etc.), mobile appliances in a comfortable and reasonable way.
Notify the owner, by the end of the check-in day at 11:59 pm, of any damages, malfunctions, accidents found during the stay.
Don’t disturb the neighbors
Respect the property regulations, if it is part of a building, residence or tourist development.
Be careful to avoid disturbances that cause discomfort and affect the tranquility and rest of the neighborhood (times of use of certain devices). In this sense, between 11pm and 7am the following day it is prohibited by law to make noise.
The apartments have a first aid kit, fire blanket and fire extinguisher for emergency situations. Improper use of the device will result in the hospital purchasing a new one.
In case of use, you must communicate this information to the reception of the local accommodation
Hospital Duties:
-No check-in:

Check the proper functioning of the apartment
-No check-out: Check-out no later than 11:00am

The guest must leave the apartment in good condition, clean, furniture placed in its place if moved, remove all rubbish and leave all dishes washed.
The client assumes the responsibility for leaving the apartment in good condition, as it was delivered at the beginning of the stay, this involves taking out the trash, leaving the dishes washed, vacuuming/sweeping excess sand, not bringing pets and not smoking inside the accommodation
Careful

The security amount is refunded by bank transfer within 5 working days after check-out details

If one of the following options is selected, the value of the caution will be retained in its entirety

Presence of reserve animals without prior authorization
Presence of debris, trash and/or dirty dishes
Lost and/or damaged bed linen or towels, including dyed ones
Parties on the property
Damage caused by the guest (breakage of doors, glass, appliances)
Number of people present higher than the permitted limit
Loss of the key or leaving the key inside the apartment / in the lock, if outside working hours you will be charged €30
Theft of house contents
Inventory of sheets and towels

You have until the end of the check-in day until 11:59 pm to complain about any damages or anomalies in the apartment. We also ask that you check at check-in that the quantity of sheets and towels corresponds to the number found in this document. After the day following check-in, loss or damage to materials will be the sole responsibility of the guest.

Double bed – 1 bottom sheet + 1 top sheet + 2 pillowcases
Single bed – 1 bottom sheet + 1 top sheet + 1 pillowcase
Sofa bed – 1 bottom sheet + 1 top sheet + 1 pillowcase
Bathroom – 1 bathroom exit
Towels- For each person you have on your reservation you will receive 1 bath towel and 1 face towel
The presence of makeup, hair dye or other products on towels and/or sheets will incur a penalty of €20 for each dirty towel/sheet.

Responsibilities:
The Alltravel Agency is not responsible for material assets, including guests’ vehicles, during their stay in the event of theft or robbery in the accommodation or in common spaces.
In case of theft or theft, it must be reported to the police

The Alltravel agency is not responsible for opening doors if keys are left inside the apartments. The cost of intervention by the police, firefighters or specialized technician will always be the responsibility of the occupant.

In case of loss of keys (apartment and building entrance), door chip and garage remote control or cancellation of the building, there will be costs. In addition to having the obligation to immediately report the loss of keys, they will have to bear the entire cost of installing a new lock (from €50.00), keys (€10/unit), as well as the chip, remote control and /or garage cancellation (€40.00).

When making the prepayment, the customer agrees and accepts the rules/conditions of the reservation and the property.

We wish you a good stay

• TRANSFERS

All vehicles are owned by Alltravel travel and tourism agency, Selo Clean & Safe will also be used on them.
Regarding reservations already paid for, they are not refunded when cancelled less than 24 hours before the day of the service or when the customer does not show up without prior notice.
It is not allowed to smoke or eat in the vehicles.
Alltravel reserves the right to refuse the transport of customers under the influence of alcohol or drugs or considered to be a risk for our drivers.
Alltravel is not responsible for items forgotten in the vehicles, if it is necessary to send them, the cost will be borne by the customer.
We will do our best to arrive at Faro airport on time and pick you up on your return to Faro Airport at the pre-arranged time, however we cannot be held responsible for delays beyond our control. Traffic delays, compliance with weather conditions with police stops, etc. However, we will contact you where possible in the event of such an occurrence.
We reserve the right to leave your accommodation 15 minutes after the pre-established pick-up time if a member of your group fails to inform our driver of your delay.

We will wait approximately 1 hour after your arrival time in Faro. If there is any problem with luggage, please let us know by sending 1 member of your group to meet us at arrivals. If you are traveling alone, call us to let us know.

Privacy Policy

AllTravel Travel Agency assures customers of the privacy, confidentiality and security of data entered on their websites upon registration, budget requests and / or exchange of communications.

By providing your personal data, you accept this privacy policy, the reservation policy, as well as the terms and conditions. The General Data Protection Regulation (RGPD) defines personal data as the information relating to an identified or identifiable natural person (‘data holder’); an identifiable person is considered to be identifiable, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, identifiers by electronic means or to one or more specific elements of the identifier. physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; The collection and processing of data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD) is the responsibility of AllTravel – Agência de Viagens e Turismo Lda.

Contacts:

Address: Edifício Casa da Praia, Loja 18, Av. Tomás Cabreira – Praia da Rocha, 8500-802 Portimão

Email: info@beta.alltravelexperiences.eu

Telefone: +351 282 432 644 or +351 968 317 170

The data, in addition to complying with legal obligations, may be used by the Agency, or third parties contracted for this purpose. In no case will the user’s data be disclosed to third parties, without their express consent, unless it violates the terms and conditions of the service. In this case the personal data of the user may be used for civil and criminal liability. The Agency shall provide the user’s data if it is notified in court for that purpose.

For the treatment of data, maintenance and accommodation and management of its computer systems, the Agency may hire specialized companies, although based in the European Union, that are bound to comply with legal provisions and the confidentiality and confidentiality of the data, which in no case may be used by their own.

When payment is made by credit card or electronic (eg PayPal) the data entered are not collected or processed by AllTravel but by the payment intermediation entity.

The data collected will be kept for the period necessary to provide the service as well as the fulfillment of all tax obligations.

The holder of the personal data, in respect thereof, has the following rights:

• Rectification;
• Deletion or right “to be forgotten”;
• Treatment limitation;
• Portability;
• Opposition;
• Individual automated decisions.

Any question regarding the collection and processing of personal data can be communicated through the e-mail address already indicated and in case of complaint to the National Commission for Data Protection (CNPD).

At any time the customer may update or change their personal data. AllTravel is not responsible for information entered by customers, employees or third parties.

Considering the nature, scope of the information and the purposes of the processing of personal data, AllTravel applies the appropriate technical and organizational measures to ensure and prove that the processing is carried out in accordance with the RGPD.

The Customer and user accept and acknowledge that access to the websites https://beta.alltravelexperiences.eu, https://alltravelexperiences.pt, https://alltraveltransfers.com and http://turcartaxi.com may involve the use of cookies.

Cookies are small storage files of each user’s browser so that the server can recognize certain information. Cookies do not access personal information from the user’s hard drive. The user can configure their browser in order not to receive cookies.